How to resolve conflict at work

How to Resolve Conflict at Work.
This is one of the fantastic videos you get to see on BNET.
In this Video,Ed Muzio CEO of Group Harmonics explains , how you can resolve issues at work using a simple perceptual position technique.
Also, keenly observe and learn,how Ed Muzio is using his skill which I call as "Verbal Visualization" on the white board. Watch him in action...

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